Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled
To cancel an order, please call our Customer Support Center @ +91-9811114481 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders
The following general returns policy is applicable to all items sold on staracdealer.com.
1. A product purchased on staracdealer.com is eligible for return within the return period 10 Days; Replacement only:
Product delivered is different from what was ordered
Product was received in a physically damaged condition or was found defective when package was opened
The product or parts of the product or accessories that were described on the website as “In the Box”was missing.
The below product categories are marked as "non-returnable" unless the package received is verified as Defective or Damaged.
Mobile Phone accessories like screen guards, screen protectors and tempered glass.
All console games and PC games that are labeled as non-returnable on their product detail pages.
2. All items to be returned must be in their original condition along with the following.
Original Order Invoice
Original packaging with labels, user manuals and warranty card
Serial Number/IMEI of the product being returned should match our system
Any accessories/components, combo or bundle products or freebies you received with the purchase
For Wrong product/colour, incorrect description and missing accessories, the product should be unused
For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers
For DOA of non-installable products, replacements would be processed only after the product has been checked and certified by the ResQ engineers
3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Star Airconditioning shall not be liable for any misuse or usage of such information.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame.
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been installed or used.
- Products that may/have been tampered or products with missing serial numbers.
- Specific categories like innerwear, lingerie, socks and clothing freebies.
How will I get a refund for the order I cancelled or returned?
- Once the resolution is set for refund, we will refund with in next 5 working days.
- Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
- You can opt for store credit as well and use the amount for future purchases with us.
I've still not received the refund in my bank account. Why?
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.